CURRENT TURNAROUND TIME: 7-10 Business Days, Please allow 5-7 business days for proofs to be sent if applicable.
Q: How long until my order ships?
A: Our standard turnaround time is 7-10 business days. The sooner you can get your proof approval to us, the sooner we can send your order to production. Rush order processing is available for an additional fee ($25) if you need your order to arrive quickly. Peak ordering times such as the summer wedding season and Christmas may cause our turnaround times to be longer. Please email us to check availability if you need your order by a certain date.
Q: Are your designs available in other sizes and colors?
A: Many of our signs and canvas prints can be custom ordered in other sizes and colors. If you are interested in placing a custom order, please contact us with the details of your request and we will be happy to help.
Q: Will I see a proof of the product I ordered before it is made?
A: Yes! We send proofs by email for approval for all personalized items (excluding burlap signs). Proofs are usually sent within 5-7 business days of purchase. If more than 7-8 business days have passed and you have not received a proof, please check your spam folder or contact us. Sometimes emails are lost or get returned and we may need a secondary email address to resend the proof
Q: Can I see a mockup or preview of a design before ordering?
A: No, we generally don't begin work on any design until the order is complete and paid in full.
Q: My wood sign has small visible cracks or blemishes in the surface-is it damaged?
A: No, it is not. Our wood signs are directly printed to the surface of the wood. This intentionally allows the wood grain to show, including any imperfections. This is not a defect or damaged product and should not be considered as such. This adds character to the artwork and makes each piece unique.
Q: Do your personalized prints come in a frame?
A: No. They are sold as the print only which allows you to choose the perfect frame to match your style and decor.
Q: Can your canvas prints be framed?
A. Yes they can, but it is not necessary. All of our canvas wall art is designed with the print continuing around all 4 sides of the piece which eliminates the need for framing.
Q: Can any of your sign or canvas designs be sold as a print on paper that can be framed?
A: Yes. Most of our signs and canvas prints can be sold as a paper print if you prefer your artwork to be framed.
Q: Can you create a custom sign or canvas design for me?
A: Definitely! If you are interested in a custom design, please contact us with details of what you have in mind and we will be happy to help.
Q: I ordered a sign or canvas print with a photo. What size photo should I upload?
A: We always suggest uploading the highest resolution copy of the photo that is available. This will ensure the best possible print quality on the finished product. In most cases, photos from the internet (facebook, twitter, etc.) will be low resolution copies of the original and should be avoided. If you are unsure about the photo you are wanting to use, please email it to us and we can give you a definite answer on what can be done with it.